Baltimore Marriott Waterfront Hotel


Guest Speaker:
David Robinson

Thursday, November 9

We are pleased to welcome retired NBA hall of famer David Robinson as our guest speaker. Join the basketball legend and one of the game's all-time great centers as he delivers a motivational speech and Q&A session.

tuesday, November 7

6 – 9 p.m.

Welcome Reception
7 – 9 p.m.


Wednesday, November 8

7– 8:15 a.m.

7 a.m. – 4 p.m.

Opening Remarks
8:30 – 8:45 a.m.

Guest Speaker
8:45 – 9:45 a.m. 

Morning Break
9:45 – 10 a.m.

Session 1
10 – 11 a.m.

Session 2
11 – 11:45 a.m.

Lunch and Raffle
11:45 a.m. – 12:45 p.m.

Session 3
1 – 1:45 p.m.

Session 4
1:45 – 2:30 p.m.

Afternoon Break
2:30 – 2:45 p.m.

Session 5
2:45  – 3:30 p.m.

Session 6
3:30 – 4:30 p.m.

Dinner and Evening Event
6 – 9 p.m.


thursday, November 9

7 – 8:15 a.m.

Session 1
8:30 – 9:30 a.m.

Session 2
9:30 – 10:15 a.m.

Morning Break
10:15 – 10:30 a.m.

Guest Speaker
10:30 – 11:30 a.m.

11:30 a.m. – 12:30 p.m.

*Further agenda details Coming soon.

















Session Descriptions
*subject to change

battling the consequences of vacancy

Tools and Tricks of the Trade to Combat Blight

Quicken Loans will lead the discussion on what it means to be a good neighbor by giving examples of the company’s anti-blight programs for vacant properties. Other panelists will offer tools and tips to reducing blight in neighborhoods across the country.

benchmarks for success

Performance Management is the Key to Effective Client Relations

All property preservation companies strive to deliver their mortgage servicing clients with the best quality and services. Learn from panelists the best practices in performance management including lessons on data analysis to identify weakness, stack ranking and champion challenge practices, and standardizing scorecards across the industry so they align with investor requirements.

cracking the code

Providing Solutions to the Industry's Biggest Challenges

Each day, property preservation companies are met with ongoing property challenges. Panelists will dissect these issues and review topics like end of line control to ensure no damaged property is unintentionally taken to foreclosure sale, rules for Bypass, and water seepage, to name a few.

opening lines of communication

Sharing Information is Crucial to Successful Property Maintenance

This session will focus on the critical need for open lines of communication among all facets of the property preservation industry. Panelists will examine issues like how to establish a valid due to convey date, loading loan qualification data into vendors’ systems, how to get information from an attorney network to get a jump on 60 days-to-sale, and how to map into investor systems to eliminate human error.

personal interest

Best Practices for Handling/Storing Personal Property

Dealing with personal property left behind at vacant properties is a common issue in property preservation. Panelists will discuss best practices for determining personal property thresholds, rules, the use of storage allowable to expedite conveyance and disposition for FHA conveyance.

Standardizing occupancy assessment & securing policies

Take a Deep Dive into the Industry's Response to the NMSA's Report

This session will serve as an overview of the National Mortgage Servicers Association (NMSA) report on standardizing the approach to managing vacant properties. Under current law, many abandoned properties are subject to the same lengthy foreclosure process as occupied ones, resulting in extended vacancy and other considerable problems. Panelists will discuss standardizing procedures, definitions, and industry best practices for vacant and abandoned properties.


the state of property preservation

Zeroing In on the Latest Issues Facing the Industry

With so many changes to the property preservation industry occurring recently, this year’s “State of the Industry” session will shift its focus to address these updates and issues specific to mortgage field services. Panelists will discuss the outcome from the industry’s response to the Executive Order and how the industry is collaborating with HUD and the GSE’s to identify existing regulations that may be outdated, ineffective, or excessively burdensome.


What would the investors do?

Officials Offer Insight into Case Studies from the Field

Officials from each investor will be presented with several case studies at actual properties in the field addressing common roadblocks mortgage field services companies face each day. Each representative will offer comments on their organization’s recommendations or approach. Conference attendees will have the opportunity to ask questions regarding these specific property issues and more.